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<p>Unforeseen circumstances can disrupt travel plans. While we offer a flexible cancellation policy, unexpected events and delays can still occur. This is why we highly recommend securing travel insurance to provide an added layer of protection and peace of mind for our valued customers. Travel insurance ensures financial coverage in case of emergencies, giving you the confidence to explore the world worry-free. You can find our recommendations <a href="https://thetourguy.com/travel-insurance" rel="noopener noreferrer" target="_blank">here</a>. &#xA0;</p>

Unforeseen circumstances can disrupt travel plans. While we offer a flexible cancellation policy, unexpected events and delays can still occur. This is why we highly recommend securing travel insurance to provide an added layer of protection and peac

Do I need travel insurance?

Payments, Refunds, & Gift Cards

Do the prices include tickets, taxes & fees?

Booking for Large Groups

Can I book over the phone?

Do you offer hotel pickup?

Can I customize my tour?

Why am I seeing different prices on a tour?

How do I book using my credit or gift card?

Can I change the language of my tour?

What if a tour is unavailable?

Do you offer excursions for cruise passengers?

Handicap Accessible Tours

Can I bring my children to Rome?

Can I bring my children to Florence?

What is the Wishlist and how do I use it?

Can I bring my children to Paris?

What is the maximum group size?

My friend and I booked the same tour separately—how can we make sure we are on the same group?

What is the difference between small group tours, semi-private tours and private tours?

Booking Your Experience

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I am having trouble signing into my account

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How can I cancel my reservation?

Managing Your Reservation

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Where is my voucher or confirmation email?

Confirmations, Tickets, and Vouchers

I am running late for my experience. What do I do?

What do I do if there's a transportation strike or I'm delayed?

My driver or guide isn't here for my tour? What do I do?

Should I tip my tour guide?

How long is my tour?

Is there a dress code?

Can I bring my pet on a tour?

Will I get picked up at my hotel?

Where do meet for my tour?

What is the Game Pass or Digital Pass for the Paris Olympics?

Paris Olympics

On The Day of Your Experience

Payment Reciepts

Payments & Currency

What is your cancellation policy?

How to book with a gift card

Where is my refund?

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After Your Experience

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Do I need travel insurance?Updated 3 months ago