Can I bring my pet on a tour?Updated 4 months ago

At The Tour Guy, we love pets of all shapes and sizes, but we understand that bringing them on tours may not always be possible. To provide the best experience for all our guests and ensure everyone's safety and comfort, we have certain guidelines regarding pets on our tours.

How to Inquire About Bringing Your Pet

If you're interested in bringing your pet along on one of our tours, we recommend reaching out to us directly. Here’s how you can get more information:

1. Contact Us: Please contact our customer support team at with the following details:

   • Your booking number
   • Type of pet
   • Breed of your pet

2. Investigation: With the information you provide, we will check with our ground staff to determine if it's possible for your pet to join the tour.

3. Response Time: While we cannot guarantee that your pet will be allowed on the tour, we will make every effort to find out and get back to you with a firm answer as soon as possible.

Service Animals

We understand the importance of service animals and are committed to accommodating them wherever possible. Here’s what you need to know about bringing a service animal on our tours:

1. Legal Requirements: Service animals are generally permitted on tours in accordance with local laws and regulations.
2. Documentation: Please provide any necessary documentation to verify your service animal's status when contacting us.
3. Advance Notice: To ensure we can accommodate your service animal, we request that you notify us in advance by emailing [email protected] with your booking number and details about your service animal.
4. Tour Suitability: Some tours may involve activities or environments that could be challenging for service animals. We will work with you to assess the suitability of the tour and make any necessary arrangements.

Important Considerations

• Tour Restrictions: Some tours may have specific restrictions regarding pets due to local regulations, tour logistics, or the nature of the activity.
• Safety and Comfort: Our primary concern is the safety and comfort of all our guests. Pets on tours can sometimes pose challenges that need to be carefully managed.
• Alternative Arrangements: If we cannot accommodate your pet on a particular tour, we can assist in finding alternative solutions or recommendations.

Final Thoughts

We appreciate your understanding and cooperation in ensuring a pleasant experience for everyone. If you have any other questions or need further assistance, please do not hesitate to reach out to our customer support team.

Thank you for choosing The Tour Guy. We look forward to providing you with an unforgettable tour experience!