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We understand that unforeseen circumstances can sometimes cause delays, and if you find yourself running late for your scheduled tour, we are here to help! Here's a quick guide on what to do to ensure a smooth experience for both you and your fellow
At The Tour Guy, we are committed to ensuring that your travel experience with us is as smooth and enjoyable as possible. However, it's essential to be aware of potential transportation strikes or delays that may impact your journey. Transportation s
Please ensure you are at the correct meeting location or pickup area listed on your voucher. Please also ensure that you are there at the correct time, we encourage all particiapnts to arrive 15 minutes before the start time of the tour to ensure a p
Tipping practices can vary across European countries, and understanding the customary norms can enhance your travel experience. While tipping is not always as expected or significant as in some other regions, expressing gratitude for good service is
The duration of every experience varies but can be found next to the clock icon near the top of every experience page. Look directly below the blue subtitle for the time displayed in hours. It between the walking description (foot prints) and the loc
Embarking on an unforgettable European tour? Whether you're exploring historic landmarks, indulging in cultural delights, or marveling at architectural wonders, your attire can play a role in ensuring a seamless and respectful experience. While there
At The Tour Guy, we love pets of all shapes and sizes, but we understand that bringing them on tours may not always be possible. To provide the best experience for all our guests and ensure everyone's safety and comfort, we have certain guidelines re
Unless this service is explicitly included in your experience, hotel pick-up is not included with the tour or available as an add-on feature. To confirm whether this service is part of your experience, kindly refer to your voucher for detailed inform
The meeting point for your tour varies by location and specific tour. You can find the meeting point for your booked tour on your voucher. You can access your voucher at any time by logging into your account. From there, visit Upcoming Tours and cli
To ensure a comfortable experience for everyone and comply with museum restrictions, we are unable to accommodate or store luggage during our tours. We recommend traveling light and bringing only essentials. For bag size details, please check your vo
The start time for your tour varies by location and specific tour. To ensure a smooth start to your experience, we recommend arriving at the meeting point 15 minutes before your scheduled tour time. This allows for check-in and gives you time to meet
To find out what’s included in your tour, check the "What's Included" section on the tour’s webpage. Items included will be marked with a green check mark, and anything not included will be marked with a gray X. Common inclusions to look for are food
No worries if alcohol isn’t your thing – we’ve got you covered! Just let us know in advance, and we’ll gladly provide alternative beverages for you to enjoy. Your preferences matter, and we want to ensure your experience is perfect. Simply use the Co
Yes, with rare exceptions, our tours are designed to operate in all weather conditions. We believe that experiencing a destination’s charm in different weather adds a unique dimension to your journey. In some cases, particularly for tours that includ
Depending on your location and cellular provider, using your own phone and plan while traveling may be more convenient and inexpensive. We recommend contacting your provider, as many plans range from $10 per day to free. Additionally, we suggest down
While it’s incredibly rare, it is possible for your experience to be canceled if the minimum number of participants is not met. Rest assured, we will always give you plenty of advance notice and provide alternative dates or options for rescheduling.