How do I book using my credit or gift card?Updated 8 months ago

Do you have credit or gift card with The Tour Guy but are unsure how to access and use it? This guide provides step-by-step instructions to ensure a seamless experience as you utilize your credit for an unforgettable journey. 

1. Ensure Sufficient Credit Balance: 

Before you begin, make sure that your account has a sufficient credit balance to cover the cost of the desired tour. Check your credit balance in your account dashboard. 

You can do this by logging into your account over the website and heading to ‘My Orders’. From there, you will see a tab for Giftcards. Select that option and it will show you all of your available Giftcard Funds.

2. Explore Tours and Choose Your Adventure:

Browse through our diverse range of tours and find the one that piques your interest. Each tour page provides detailed information about the experience, allowing you to make an informed decision. Make sure to check out the Cancellation Policy and FAQs for any questions you might have prior to booking! 

3. Select 'Book Now' or 'Add to Cart':

Once you've chosen your preferred tour, click on the ‘Add’ button to add it to your cart. This will initiate the booking process and take you to the checkout page. 

4. Apply Credit to Your Booking:

If the tour you are purchasing is less than or equal to the dollar amount of your credit, please follow ‘Option 1’. If the tour you are purchasing is more than the credit amount and you will need to make an additional payment, please follow ‘Option 2’.  

Option 1: Your Credit Amount Covers Total Cost of Your Booking

Begin the process of purchasing your tour! First, you’ll be required to fill out your personal information for the tour. It is important to provide a functioning number that will be in use during your travels, should we need to contact you. Once that is filled out completely, select ‘Go to Payment’ to use your credit and finalize the booking,  

Pro Tip: Be sure to thoroughly review the Cancellation Policy and Terms & Conditions before purchasing your tour.  

The screen will then take you to the payment page. At the top of the page, under ‘Payment Info’, you’ll see the option to add your credit.  

Select that checkbox and it will automatically apply your credit! If you have any amount left over, it will tell you what that amount is. Lastly, select ‘Proceed with Gift Card’ to finalize the booking!

Option 2: Your Credit Amount Does Not Cover the Cost of Your Booking 

Begin the process of purchasing your tour! First, you’ll be required to fill out your personal information for the tour. It is important to provide a functioning number that will be in use during your travels, should we need to contact you. Once that is filled out completely, select ‘Go to Payment’ to use your credit and finalize the booking,   

Pro Tip: Be sure to thoroughly review the Cancellation Policy and Terms & Conditions before purchasing your tour.  

The screen will then take you to the payment page. At the top of the page, under ‘Payment Info’, you’ll see the option to add your credit. 

Select that checkbox and it will automatically apply your credit! On the right side of the page, you will see in light blue text the amount you have left to pay for the tour. Insert your payment details and you will be charged that amount to finalize your purchase.  Your credit will be used in full and there will be no more funds left on your account.  

5. Enjoy Your Tour!

Congratulations! You’ve successfully utilized your credit with us to book an awesome tour! Please check your email for your confirmation voucher, which includes all of the necessary details for your tour. 

Using credit to book tours on our website is a convenient and straightforward process. By following these steps, you can effortlessly leverage your credit balance to secure your spot on exciting adventures. If you encounter any issues or have additional questions, our customer support team is always here to assist you. Happy booking!