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<span data-contrast="auto" id="isPasted" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; line-height: 18.3458px; font-family: Inter; font-variant-ligatures: none !important;">For details regarding our&#xA0;cancellation policy and information on refunds, please refer to our official&#xA0;<a href="https://thetourguy.com/support/cancellation-policy" rel="noopener noreferrer" target="_blank">Cancellation Policy</a><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; line-height: 18.3458px; font-family: Inter; font-variant-ligatures: none !important;">&#xA0;on the website. This page outlines the terms and conditions associated with&#xA0;cancellations and the corresponding refund process.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; line-height: 18.3458px; font-family: Inter;">&#xA0;

For details regarding our cancellation policy and information on refunds, please refer to our official Cancellation Policy on the website. This page outlines the terms and conditions associated with cancellations and the corresponding refund process.

What is your cancellation policy?

Payments, Refunds, & Gift Cards

Do the prices include tickets, taxes & fees?

Booking for Large Groups

Can I book over the phone?

Do you offer hotel pickup?

Can I customize my tour?

Why am I seeing different prices on a tour?

How do I book using my credit or gift card?

Can I change the language of my tour?

What if a tour is unavailable?

Do you offer excursions for cruise passengers?

Handicap Accessible Tours

Can I bring my children to Rome?

Can I bring my children to Florence?

What is the Wishlist and how do I use it?

Can I bring my children to Paris?

What is the maximum group size?

My friend and I booked the same tour separately—how can we make sure we are on the same group?

What is the difference between small group tours, semi-private tours and private tours?

Do you offer student discounts?

Can I request a specific guide for my tour?

Can I join a food tour if I have food allergies?

Do I have to pay for my infant?

Can I join a tour if I don't speak the local Language?

Are solo travelers welcome on your tours?

What is the best hotel to stay at?

What language are the tours in?

How far in advance should I book a tour?

Need Help Picking the Perfect Private Tour? Let’s Talk!

How do I book a tour?

How to do I know if a date is available?

Booking Your Experience

How can I remove guests from my reservation?

How can I add participants to my reservation?

I am having trouble signing into my account

Can I change the email on my account?

How can I cancel my reservation?

How do I reset my password?

How to I reschedule my booking?

Managing Your Reservation

How do I access my voucher?

Where is my voucher or confirmation email?

Do I need to purchase tickets in addition to my tour?

Are tickets included in the price of the tour?

Do I need to print my voucher?

Confirmations, Tickets, and Vouchers

I am running late for my experience. What do I do?

What do I do if there's a transportation strike or I'm delayed?

My driver or guide isn't here for my tour? What do I do?

Should I tip my tour guide?

How long is my tour?

Is there a dress code?

Can I bring my pet on a tour?

Will I get picked up at my hotel?

Where do meet you for my tour?

Can I bring or store my luggage during a tour?

What time do I meet for my tour?

What's included on my tour?

Can I join a food tour if I don’t drink alcohol?

Do tours run in the rain?

What's the best way to stay connected while traveling in Europe?

Can my experience be canceled if not enough people are booked?

On The Day of Your Experience

Payment Reciepts

Payments & Currency

How to book with a gift card

Where is my refund?

Why was I charged twice?

Why is my coupon or promo code not working?

How to redeem a promo or coupon code

Should I file a chargeback or dispute with my credit card provider?

Can I split payment using more than one card?

What happens if I have an emergency?

Do you offer military discounts?

When do I pay for the tours?

Do you offer any discounts?

How long does it take to receive a refund?

Do I need travel Insurance?

What do I do if I missed my tour?

How do I leave a review?

After Your Experience

The Tour Guy Reviews

Who is The Tour Guy?

Is The Tour Guy the same as The Roman Guy?

About the Tour Guy

Review: Florence Evening Food Tour with Florentine Steak & Tuscan Wine

Stress-Free London Airport Transfers

What is your cancellation policy?Updated 10 months ago