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Payments, Refunds, & Gift Cards

Payment Reciepts

An itemized receipt for payment is sent at the time of booking in the body of your confirmation email sent from [email protected]. You can also check the amount paid for any tour by logging into your account. Once logged in, click on Order History,

Payments & Currency

Thank you for choosing our tours for your upcoming adventure. To ensure a seamless booking experience, we want to provide you with essential information about payments and currency. Currency Information:. Our tours are priced in Euro (EUR), providing

What is your cancellation policy?

For details regarding our cancellation policy and information on refunds, please refer to our official Cancellation Policy on the website. This page outlines the terms and conditions associated with cancellations and the corresponding refund process.

How to book with a gift card

Do you have gift card or credit with The Tour Guy but are unsure how to access and use it? This guide provides step-by-step instructions to ensure a seamless experience as you utilize your credit for an unforgettable journey. 1. Ensure Sufficient Cre

Where is my refund?

If you cancel your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it reflected on your account within 5-7 business days. If has been more t

Do I need travel insurance?

Unforeseen circumstances can disrupt travel plans. While we offer a flexible cancellation policy, unexpected events and delays can still occur. This is why we highly recommend securing travel insurance to provide an added layer of protection and peac

Why was I charged twice?

We're sorry to hear that you might have been charged twice or see duplicate charge. We're here to help you resolve the issue as quickly as possible. Do not immediately dispute the charge with you credit card issuer as that can take several months to

Why is my coupon or promo code not working?

If you encounter difficulties while trying to redeem your coupon code, it can be due to various factors such as:. Please review the specific terms associated with each coupon code for accurate redemption.

How to redeem a promo or coupon code

Here’s a step-by-step guide to help you redeem your promo code while making a purchase on The Tour Guy's website. Step 1: Browse and Select ItemsVisit Open your preferred web browser and start you search.Browse Products: Navigate thro