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An itemized receipt for payment is sent at the time of booking in the body of your confirmation email sent from [email protected]. You can also check the amount paid for any tour by logging into your account. Once logged in, click on Order History,
Thank you for choosing our tours for your upcoming adventure. To ensure a seamless booking experience, we want to provide you with essential information about payments and currency. Currency Information:. Our tours are priced in Euro (EUR), providing
For details regarding our cancellation policy and information on refunds, please refer to our official Cancellation Policy on the website. This page outlines the terms and conditions associated with cancellations and the corresponding refund process.
Do you have gift card or credit with The Tour Guy but are unsure how to access and use it? This guide provides step-by-step instructions to ensure a seamless experience as you utilize your credit for an unforgettable journey. 1. Ensure Sufficient Cre
If you cancel your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it reflected on your account within 5-7 business days. If has been more t
We're sorry to hear that you might have been charged twice or see duplicate charge. We're here to help you resolve the issue as quickly as possible. Do not immediately dispute the charge with you credit card issuer as that can take several months to
If you encounter difficulties while trying to redeem your coupon code, it can be due to various factors such as:. Please review the specific terms associated with each coupon code for accurate redemption.
Here’s a step-by-step guide to help you redeem your promo code while making a purchase on The Tour Guy's website. Step 1: Browse and Select ItemsVisit TheTourGuy.com: Open your preferred web browser and start you search.Browse Products: Navigate thro
At The Tour Guy, we are dedicated to ensuring every customer has a smooth and enjoyable experience. We understand that sometimes you may have questions or concerns about charges on your credit card. If this happens, it's important to know the best wa
At this time, our system only allows a single payment method during checkout. We understand the appeal of split payments, but for now, a single payment method is required for each reservation to ensure a smooth and efficient booking process. If you’d
We completely understand that emergencies can happen when you least expect them, and your safety and well-being are our top priorities. If time allows, please cancel your tour in accordance with our Cancellation Policy. However, if an emergency preve
Yes! We proudly offer a military discount to honor those who serve. After booking your tour, simply reach out to our Travel Expert team using the "Contact" form below, and we’ll gladly apply the discount for you. We’re committed to providing exceptio
Bookings are paid for at the time of purchase. Most tours have a 24hour cancellation policy which is indicated on the tour page.
Yes! We offer a Save5 discount when you book 2 or more tours. Click here to learn how to apply a promo code during checkout. We also provide seasonal discounts based on the date. Be sure to check the date and time of your tour to see current prices.
Refunds are processed automatically within 5-7 business days if you cancel within the cancellation policy. If it’s been more than 7 days since your request, please reach out to our Customer Experience Team using the contact form below. If you used a
At The Tour Guy, we understand that travel plans can be unpredictable. While we offer one of the most flexible cancellation policies in the industry—allowing cancellations up to 24 hours before the start of most tours— we know that many unforeseen ev