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Booked for too many or had someone drop out? We&#x2019;re sorry they can&#x2019;t make it, but updating your reservation is easy!The easiest and fastest way to remove people from your reservation is directly in The Tour Guy App! Simply open The Tour Guy App, view your reservation details under Bookings, and tap Edit tour to adjust your group size in seconds.<a href="https://help.thetourguy.com/en-US/9222489-1e7c6defd0164ee7a8381c778fd80207" title="null" target="_blank" rel="noopener noreferrer">Click here to view our step-by-step guide on How to Amend Your Booking in The Tour Guy App</a>Remember to check the <a href="https://thetourguy.com/cancellation-policy" rel="noopener noreferrer" target="_blank">Cancellation Policy</a> before making any changes or new reservations as some tours have stricter cancellation policies than others.&#xA0;

Booked for too many or had someone drop out? We’re sorry they can’t make it, but updating your reservation is easy!. The easiest and fastest way to remove people from your reservation is directly in The Tour Guy App! Simply open The Tour Guy App, vie

How can I remove guests from my reservation?

Managing Your Reservation

Do the prices include tickets, taxes & fees?

Booking for Large Groups

Can I book over the phone?

Do you offer hotel pickup?

Can I customize my tour?

Why am I seeing different prices on a tour?

Can I change the language of my tour?

What if a tour is unavailable?

Do you offer excursions for cruise passengers?

Handicap Accessible Tours

Can I bring my children to Rome?

Can I bring my children to Florence?

What is the Wishlist and how do I use it?

Can I bring my children to Paris?

What is the maximum group size?

My friend and I booked the same tour separately—how can we make sure we are on the same group?

What is the difference between small group tours, semi-private tours and private tours?

Do you offer student discounts?

Can I request a specific guide for my tour?

Can I join a food tour if I have food allergies?

Do I have to pay for my infant?

Can I join a tour if I don't speak the local Language?

Are solo travelers welcome on your tours?

What is the best hotel to stay at?

What language are the tours in?

How far in advance should I book a tour?

How do I book a tour?

How to do I know if a date is available?

Do I Need an Account to Book, and How Do I Create One?

Booking Your Experience

How can I add participants to my reservation?

I am having trouble signing into my account

Can I change the email on my account?

How can I cancel my reservation?

How do I reset my password?

How to I reschedule my booking?

How do I access my voucher?

Where is my voucher or confirmation email?

Do I need to purchase tickets in addition to my tour?

Are tickets included in the price of the tour?

Do I need to print my voucher?

Colosseum Tour FAQs: Accredited Access, Tickets & What to Know Before You Visit

How Do I Stop Receiving Marketing Emails?

Confirmations, Tickets, and Vouchers

I am running late for my experience. What do I do?

What do I do if there's a transportation strike or I'm delayed?

My driver or guide isn't here for my tour? What do I do?

Should I tip my tour guide?

How long is my tour?

Is there a dress code?

Can I bring my pet on a tour?

Will I get picked up at my hotel?

Where do meet you for my tour?

Can I bring or store my luggage during a tour?

What time do I meet for my tour?

What's included on my tour?

Can I join a food tour if I don’t drink alcohol?

Do tours run in the rain?

What's the best way to stay connected while traveling in Europe?

Can my experience be canceled if not enough people are booked?

Can I store my luggage during my tour in Rome?

Can I bring a bag or backpack on my tour?

What's the best transfer company for my trip?

Photo & Video Consent Terms

On The Day of Your Experience

Payment Reciepts

Payments & Currency

What is your cancellation policy?

How to book with a gift card

Where is my refund?

Why was I charged twice?

Why is my coupon or promo code not working?

How to redeem a promo or coupon code

Should I file a chargeback or dispute with my credit card provider?

Can I split payment using more than one card?

What happens if I have an emergency?

Do you offer military discounts?

When do I pay for the tours?

Do you offer any discounts?

How long does it take to receive a refund?

Do I need travel Insurance?

TTG Rewards Program: Gift Card Terms & Conditions

How Do I Redeem a Referral, Welcome, or Credit Offer (e.g. "$15 Credit")?

Payments, Refunds, & Gift Cards

What do I do if I missed my tour?

How do I leave a review?

After Your Experience

The Tour Guy Reviews

Who is The Tour Guy?

Is The Tour Guy the same as The Roman Guy?

Is The Tour Guy an Accredited Partner of the Colosseum?

About the Tour Guy

Review: Florence Evening Food Tour with Florentine Steak & Tuscan Wine

Stress-Free Airport Transfers

How to Amend Your Booking in The Tour Guy App

How can I remove guests from my reservation?Updated a day ago