Managing Your Reservation
How can I remove guests from my reservation?
Booked for too many or had someone drop out? We’re sorry they can’t make it, but updating your reservation is easy!. The easiest and fastest way to remove people from your reservation is directly in The Tour Guy App! Simply open The Tour Guy App, vie
How can I add participants to my reservation?
You can add extra travellers to your reservation instantly without needing to make a separate booking or contact customer support. Launch The Tour Guy App and log in. Tap the Bookings tab to see your Upcoming tours. Select your tour and tap View deta
I am having trouble signing into my account
Encountering issues with logging into your account can be frustrating, but we're here to assist you every step of the way. If you're having trouble accessing your account on our website, follow these simple steps to regain access and get back to plan
Can I change the email on my account?
If you need to change the email associated with your account, there are 2 options. Create a New Account with the New Email: While this option is quick, please note that it results in a new account with a separate history. If you currently have tours
How can I cancel my reservation?
At The Tour Guy, we understand that plans can change, and we strive to make the cancellation process as straightforward as possible. Just need to change? Check out How to Amend Your Booking in The Tour Guy App. To cancel a tour booked through our web
How do I reset my password?
If you’ve forgotten your password or need to reset it for any reason, don’t worry! It’s a quick and straightforward process. Just follow these steps:. Step 6. Login. Visit the Login page to sign in using your new password. If you encounter any issues
How to I reschedule my booking?
Booked the wrong date or had a change of plans? We understand that plans can change, and we're here to make it as easy as possible for you to adjust your tour date!. The fastest and easiest way to reschedule your tour date or start time is directly i