From time to time, you may receive an email letting you know you've unlocked a credit toward your next booking — for example, a $15 credit. This is different from a purchased Gift Card, but it's redeemed the exact same way, right at checkout.

Here's a step-by-step guide to help you find and apply your credit.

Step 1: Create or Sign In to Your Account

1. Your credit is tied to the email address it was sent to. Create an account or sign in using that same email address — if you use a different email, the credit won't appear.
2. Don't have an account yet? You can create one in under 2 minutes at TheTourGuy.com.

Step 2: (Optional) Check Your Available Balance

Before you start browsing, you can confirm your credit is there:

1. Log in to your account on our website.
2. Head to the "My Bookings" section.
3. Select the "Gift Cards" tab to see your available funds.

Step 3: Browse and Select Your Tour

1. Browse through our tours and find the experience you'd like to book.
2. Once you've chosen your tour, select your date, time, and number of participants, then click "Add to Cart."

Step 4: Apply Your Credit at the Secure Payment Step

1. Complete the initial checkout steps (Customer Information and any required tour questions).
2. When you reach the Secure Payment step, look for the Gift Cards section — it's located directly below the credit card entry box, with your available credits shown as selectable cards near the bottom of the payment panel.
3. Click the credit you want to use, and it will automatically apply to your order total.
4. If your credit covers the full amount, click "Complete Order" to finish. If there's a remaining balance, enter your payment details and click "Continue to Payment."

Step 5: Confirmation

1. You'll receive an order confirmation email once your booking is complete. This will reflect your discounted total.

Don't See Your Credit?

If you're signed in with the correct email and the credit still isn't showing in the Gift Cards section at the Secure Payment step, contact us with the email address the offer was sent to. If the credit is valid and your order is eligible, our team will apply it to your order.

Tips

• Credits are tied to a specific email address — always sign in with the same one the offer was sent to.
• Some credits are time-limited, so redeem yours before it expires.
• Credits can't be applied to bookings made with Reserve Now, Pay Later — they can only be used when paying in full at checkout.
• For our current promo codes and site-wide discounts (separate from personal credits), check out our Verified Promo Codes and Discounts page.
• For more on using Gift Cards generally, see How to book with a gift card.