Should I file a chargeback or dispute with my credit card provider?Updated a month ago

At The Tour Guy, we are dedicated to ensuring every customer has a smooth and enjoyable experience. We understand that sometimes you may have questions or concerns about charges on your credit card. If this happens, it's important to know the best way to address the issue.

Why You Should Contact Us Directly

Before considering a chargeback or dispute with your credit card provider, we strongly recommend reaching out to us first. Here’s why:

1. Faster Resolution: We can resolve your concerns more quickly. I can take up to 120 days if you go through your bank or credit card issuer.
2. Direct Communication: Speaking directly with our customer service team allows us to understand your issue fully and offer a personalized solution.
3. Simplified Process: Avoid the lengthy and complex processes that banks and credit card issuers may require.

Possible Issues We Can Help With

• Billing Errors: If you notice a duplicate charge or an incorrect amount on your statement, let us know. Our team is ready to correct any errors promptly.
• Service Concerns: If you’re not satisfied with the service you received or feel it did not meet your expectations, contact us. We are committed to addressing your concerns and ensuring you are happy with your experience.
• Refund Requests: For cancellations, changes, or other refund-related inquiries, our team is here to assist you. Please review our refund policy for detailed information. If you need to cancel a tour, please see this article or visit My Orders. 

How to Reach Us

1. Email: Send your concerns and any supporting documentation to through our contact form.
2. Phone: Call us directly at +1 888 290 5595 to speak with a customer service representative.
3. Text or WhatsApp: Text us directly at +1 888 290 5595 to chat with a customer service representative. 

Our Commitment to You

By contacting us directly, you can expect:

• Prompt Attention: We prioritize your concerns and aim to respond as quickly as possible.
• Effective Solutions: Our team is equipped to handle a wide range of issues and will work diligently to find a satisfactory resolution.
• Personalized Support: We value each customer and strive to provide a tailored experience to address your unique needs.

At The Tour Guy, your satisfaction is our top priority. We encourage you to reach out to us with any questions or concerns about your charges. We are here to help and will do our best to resolve any issues swiftly and fairly.

Thank you for choosing The Tour Guy. We look forward to serving you again soon.