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Why was I charged twice?Updated 2 months ago

We're sorry to hear that you might have been charged twice or see duplicate charge. We're here to help you resolve the issue as quickly as possible. Do not immediately dispute the charge with you credit card issuer as that can take several months to resolve and jeopardize any reservations.

Here's what you can do to verify and resolve any suspected duplicate charges:

Step 1: Double-Check Your Account

Log in to your account: Start by logging into your account on our platform and visiting My Orders. If you didn't set up an account, you can still do so to view your reservations by signing up with the same email used to make any reservations. 

Check your bookings: Go to your 'Upcoming Bookings' section and review your recent reservations. Look for duplicates: See if there are any duplicate bookings.



Step 2: Cancel Duplicate Bookings

Found a duplicate booking? If you identify any duplicate bookings, please cancel one of them immediately. This will help prevent any unnecessary charges.

Step 3: Monitor Your Account

Only see one booking? If you only see one booking in your account but still suspect a duplicate charge, please wait for the settlement process to complete. Sometimes, pending transactions can appear as duplicates but will only settle once.

Also ensure that you did not make a reservation under a different email address. If so, sign in to that account and follow steps 1 and 2.  

Step 4: Contact Us If Both Charges Settle

Both charges settled? If you notice that both charges have settled, please reach out to our support team immediately. We will process a refund for the duplicate charge quickly.

Important Note on Chargebacks and Disputes

Please refrain from issuing a bank/credit card disputes. If you initiate a chargeback or dispute with your bank or credit card issuer, the resolution process can take up to 120 days. Please reach out to us first, as we'll be happy to resolve these issues more quickly and easily.

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